British Gas – 0333 202 9802
SSE – 0345 026 2658
N Power – 0800 073 3000
EDF – 0333 200 5100
Scottish Power – 0800 027 0072
Eon – 0345 303 3040
Utility warehouse – 0333 777 0777
Utilita – 0345 207 2000
Shell Energy (formerly First Utility) – 0330 094 5800
Bulb – 0300 303 0635
Your supplier can arrange emergency credit – but you will need to pay this back.
*If your supplier isn’t listed call Winterwatch on 0118 937 3747
You will need to tell them what’s happening and give a rough date for when your benefits will be reinstated.
Your energy company will:
Wait at least one hour – then take your key and code to your local Paypoint – they will credit your key with the loan.
The Priority Services Register (PSR) this is a free service that your energy supplier offers to ensure the correct support is given to its most vulnerable customers.
Registered customers are given priority when reconnecting supply after during supply outage and are offered other means of non-financial support including free gas safety checks, free quarterly meter readings and energy advice.
You are eligible to join the register if you:
Winter watch (0118 937 3747)can also contact your energy supplier and be listed as a 3rd party to discuss energy matters on your behalf.
0800 and 0808 numbers are free from landlines and mobile phones. 01, 02 and 03 numbers are charged at standard rates (typically 9p per minute from a landline and 3p-45p from a mobile)
Advice on how to manage debt.